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Terms & Conditions

Promotions And Offers
All generic promotions (promotions which include more than one title) clearly state how long the offer applies. This information can be found in the general information about the promotion on our news pages.
Seren Books reserves the right to amend or withdraw any promotion or offer at any time without prior notice. All promotions and offers are only available while stocks last.

Availability And Prices
We list availability information for books sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable and you will be refunded.

Returns Policy

 

We’re confident that you will love the way our books look and read, and will do our best to make sure that what you ordered is exactly what you get.
If for some reason you receive a different book to the one you ordered, we’re more than happy to offer you a full refund, or to change it for a book of the same online value.
The book must be in its original condition and returned within 7 days of receiving delivery.
To make a return, please package up the item carefully, giving the reason for the return, the order reference (which is on the email sent from seren [at] serenbooks [dot] com) and wrap the package securely.
Then simply send the package to: Seren Books, 57 Nolton Street, Bridgend, Wales CF31 3AE, UK
Cancellation Rights
You have the right to cancel the contract for the online purchase of any goods within 7 days of delivery.
To cancel a contract, write to Seren Books at the address above within seven days of receipt. Please quote the transaction number and date from the delivery slip that accompanies your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us within 7 days of canceling order. We recommend that you use a recorded delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless they were delivered to you in error or the goods are faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. Once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item within 30 days.
This will not affect your statutory rights in any way.

Complaints
We promise to treat complaints in a fair, confidential, effective and speedy manner. We acknowledge all complaints within 5 working days and will keep you informed about of their progress. To help us provide a better service, please be as specific as possible about your complaint.

Governing Laws
These conditions are governed by and construed in accordance with the laws of the UK. You agree, as we do, to submit to the non-exclusive jurisdiction of the UK courts.

Contract
When you place an order to purchase a product from serenbooks.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents a confirmed contract with us.