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Delivery

Dispatch Pledge
Seren-Books.com can send packages to just about any address in the world. Our postage rates are calculated according to the weight of the books you order, and not by the fixed rates that some other sites use (which can cost you more).
We send orders to UK destinations via Royal Mail, larger packages via Parcelforce, and international orders via either air or surface mail.

Dispatch Information
We promise to process and ship all orders within 48 hours of receipt (so long as the books ordered are in print).
Approximate delivery times are as follows:
UK 3-5 days, Europe 7 – 12 days, Rest of World 9 – 16 days.

Who To Contact
All books are dispatched directly from our Bridgend office.
For the delivery status of your order please contact Seren on +44 (0)1656 663018 or send an email in reply to your order confirmation.

Glitches
If your order has not arrived within a week of the timescale outlined above, we want to know about it. Please send an email in reply to your order confirmation or contact Seren Books on the phone number above. We will do everything we can to trace the books and force their swift arrival.

 Customs Information
Any customs or import duties are levied once the package reaches your country. If levied, additional charges for customs clearance must be paid by you.
Customs policies vary widely from country to country and you may want to contact your local customs office for further information.